Help & FAQ
Answers to common questions about orders, returns, payments, custom & wholesale orders, and how to get support.
Orders & Shipping
Q
How long does it take to process and ship my order?
Answer
Orders are processed within 1–2 business days. Shipping times vary based on your location and the shipping method selected at checkout.
Q
Do you offer international shipping?
Answer
No — currently we only ship domestically.
Q
How can I track my order?
Answer
Once your order ships you'll receive a tracking number via email. Use the provided link in that email to view shipping status and estimated delivery.
Q
What should I do if I received a wrong or damaged item?
Answer
We're sorry for the inconvenience. Please contact customer support within 48 hours of receipt and include a photo of the item. We'll assist with a replacement or refund.
Returns & Exchanges
Q
What is your return policy?
Answer
Returns are accepted within 30 days of delivery for unused, unwashed items with original packaging. Return shipping costs are the responsibility of the customer.
Q
How do I initiate a return or exchange?
Answer
Email our support team at
salaamirah@yahoo.com
with your order number and reason for return/exchange — we'll guide you through the steps.
Payments & Discounts
Q
What payment methods do you accept?
Answer
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, and more. All transactions are secure.
Q
Do you offer discounts or promo codes?
Answer
Q
Can I use multiple discount codes on one order?
Answer
No — only one discount code can be applied per order.
Custom & Wholesale Orders
Q
Do you offer wholesale pricing for bulk orders?
Answer
No — wholesale pricing is not currently offered.
Q
Can I request a custom hijab design?
Answer
At the moment we do not offer custom designs, but we welcome suggestions — tell us what styles you'd love to see and we'll consider them for future collections.
Contact & Support
Q
How can I contact customer support?
Answer
Reach us by email at
salaamirah@yahoo.com
or through our Contact Us page. We typically respond within 24–48 hours.
Q
Do you have a physical store?
Answer
Currently we are an online-only store. Stay tuned for future updates if that changes!